Frequently Asked Questions
Is this item 14K Gold and is it solid?
Yes, all of our 14K Gold product are in fact solid gold. None of our product are gold-plated or hollow!
Are all products made in the US?
Yes, all of our products are made in our factory in Burbank, CA!
What are the measurements of this item?
You can find the measurements of each product in the description, or under "Dimensions" within the product page. If you have more questions, please contact us.
What are the recommended care instructions?
We recommend that you clean your jewelry piece with mild soapy hot water. A soft bristle brush is preferable but we recommend that you refrain from using abrasive materials to avoid scratching the finish of your jewelry.
We recommend you remove all jewelry before sleeping, taking a shower, cleaning, swimming, washing the dishes, or any sports activities to avoid damaging your piece.
Do you offer engraving?
We do not offer engraving with any of our items as of now. It is something we are looking to bring to our store in the future.
How long does shipping normally take?
Shipping times usually range between 3-5 business days, as well as 1-2 additional business days for handling. This also depends if you were to pay extra for priority shipping.
Why did I get my item before the estimated delivery date?
Sometimes the item that is ordered we will already have in stock, and in most cases, ship out the order the same day it is placed. The 1-2 days of handling time is in case we are out of stock of that item and have to manufacture that item in our factory.
Do you ship outside of the US?
Currently, our store is only open to US customers. We may consider opening our store internationally if we get enough interest.
How long do I have to return an item?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Can I make an exchange for another item?
Absolutely, send us an email at firstname.lastname@example.org and we can process your exchange for you! The window to make an exchange is also 14 days after receiving your item.
Transactions are handled with bank-grade security.
Get In Touch
Have questions? Get in touch with us at any time.
Enjoy the convenience of free shipping on all your orders!
14K Solid Gold
No Gold Filled, No Gold Plated, No Gold Vermeil
Made in Burbank, CA
Proud to be one of the select few jewelry manufacturers to be made in the USA!